Return Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 14-day return policy.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must also be in its original packaging (where applicable).

• Returns must be initiated within 14 days of the delivery date.

How to Start a Return

To begin a return, please contact us via email with your order number and reason for return. We will provide return instructions and confirm eligibility.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Return Address

Please send returns to:

71–75 Shelton Street
London
WC2H 9JQ
United Kingdom

Refunds

Once your return is received and inspected, we will notify you. If approved, a refund will be processed to your original payment method.
Please allow 3–7 business days for the refund to appear depending on your payment provider.

Non-Returnable Items

• Digital products

• Gift cards

• Custom or personalised items (unless they arrive damaged or defective)